FAQ


What are the payment methods available?
We accept Visa, Mastercard and Amex credit or debit cards
 
Can I include a personalized gift message?
Yes! Gift message will be printed and attached on each box. You can request to add a gift message before adding to cart. If you wish ordering more than 1 item and would like to deliver to multiple addresses with unique gift messages, you can add the gift messages on the same page where you input the addresses

Are your bakes halal?
We use 100% halal ingredients but are not halal certified

How long can the bakes be kept for?
Bakes can be kept at room temperature for up to 3 days in an airtight container 

Do I need to heat up the cookies/muffins?
Yes, we would recommend you to warm them up in order to enjoy the ultimate lava effect! However, do not overheat the cookies as it may harden them. You can do so using:

Microwave: Place bakes and a separate small bowl of water in medium heat for 20-40 seconds (or longer). Leave to cool

Oven: Preheat oven to 160°C. Place bakes in the middle rack for 3-6 minutes (or longer). Leave to cool
 
How do I prevent my cookies from hardening?
Do make sure not to overheat the cookies and do store them in an airtight container at room temperature
 
Why do I not see the chocolate lava effect?
We would recommend you to warm them up a little longer in order to enjoy the ultimate lava effect! However, do not overheat the cookies as it may harden them

Do you accept corporate or bulk orders?
Yes we do! Simply click here for more information.
 

  
Have more questions?
Email us at hello@bittenandco.com or direct message us on Instagram @bittenandco